Terminal 2

Overview
Heathrow’s newest terminal, the refurbished Terminal 2 delivers an exceptional passenger experience – a light, modern environment, the latest technology and a focus on sustainability. Having served 12.5 million in year 1 (June 2014 – May 2015), 16.5 million in 2016, 17.8 million in 2017, and 18.5 million in 2018, Terminal 2 has grown at exponential speed.
The terminal offers a range of six lounges that harbour state-of-the-art facilities to serve its passengers of a 34% business profile (22% of that is foreign business – the highest of any terminal) and of 90% ABC1. In March 2018, Terminal 2 won the renowned SkyTrax 'World's best airport terminal' award for the first time.
Source: Heathrow 2018
TOTAL PASSENGERS: 18.6 million per year
DESTINATIONS: 56
DWELL TIME: 164 mins
TOP DESTINATIONS: Frankfurt, New York, Toronto, Dublin, Geneva

Source: Heathrow 2017

Passenger Profiles
Gender
Residency
53

Male

50%

47

Female

50%

39

UK

42%

61

Foreign

58%

Destination Country Group
Passenger Numbers - Last 12 Months
UK
3%
Other EU
41%
Rest of Europe
14%
North America
21%
Central & South America
1%
Africa & Middle East
4%
Asia
15%
Australasia
1%
14-17
1%
18-24
16%
25-34
29%
35-44
20%
45-54
18%
55+
16%
UK Business
13%
UK Leisure
29%
Foreign Business
19%
Foreign Leisure
39%
AB
59%
C1
32%
C2
6%
DE
3%
Source: Heathrow 2018
 
YearMonthDepartingArriving
2018July 957,783 874,819
2018 August 901,167915,489
2018September 669,672 755,951
2018October 825,133 805,713
2018November 699,122 713,235
2018December 786,508 708,760
2019 January 642,484 706,201
2019 February 622,048 629,652
2019 March 733,822 749,219
2019April 766,479 820,795
2019May 779,754 818,880
2019June 832,742  876,369
TOTAL 9,312,211 9,503,831
Source: Heathrow 2018/19
Destinations
Terminal 2 is the home of Star Alliance airlines. With 24 Star Alliance airlines in the terminal as well as Aer Lingus, Eurowings and Icelandair. It also houses the highest concentration of flag carrier airlines at Heathrow.
Source: Heathrow 2017
Airlines
Retailers
With a choice of over 45 shops and restaurants, the retail offering at the terminal rivals that of Terminal 5, including a John Lewis department store, Heston Blumenthal’s restaurant The Perfectionists’ Cafe and airport favourites such as Harrods, Mulberry, Burberry and, of course World Duty Free. The terminal also offers the world’s first complimentary personal shopping lounge within an airport.
Source: Heathrow 2017
Landside
Airside
  • Boots
  • Caffè Nero
  • Costa Coffee
  • Excess Baggage Company
  • The Flying Chariot
  • Travelex
  • WHSmith
  • Accessorize
  • Boots
  • BOSS
  • Bottega Veneta
  • Bulgari
  • Burberry
  • Caffè Nero
  • Ca’ppuccino
  • Case Luggage
  • Cath Kidston
  • Caviar House & Prunier Seafood Bar
  • Dixons Travel
  • EAT.
  • Gucci
  • Harrods
  • Harrods – Fine Watch Room
  • John Lewis
  • Kurt Geiger
  • La Salle
  • Leon
  • London’s Pride by Fuller's
  • Montblanc
  • Mulberry
  • Paul Smith
  • Plaza Premium
  • Shoeshine Express
  • Smythson
  • Sunglass Hut
  • Ted Baker
  • The Gorgeous Kitchen
  • The Perfectionists’ Cafe
  • Thomas Pink
  • Travelex
  • WHSmith
  • Wondertree
  • World Duty Free
  • Yo Sushi
  • YSL Fragrance
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