Terminal 2

Overview
Heathrow’s newest terminal, the refurbished Terminal 2 delivers an exceptional passenger experience – a light, modern environment, the latest technology and a focus on sustainability. Having served 12.5 million in year 1 (June 2014 – May 2015) and 16.5 million in last year in 2016, Terminal 2 has grown at great speed. The terminal offers a range of six lounges that harbour state-of-the-art facilities to serve its passengers of a 34% business profile (22% of that is foreign business – the highest of any terminal) and of 90% ABC1.
Source: Heathrow 2017
TOTAL PASSENGERS: 16.7 million per year
DESTINATIONS: 63
DWELL TIME: 159 mins
TOP DESTINATIONS: Frankfurt, New York, Toronto, Dublin, Geneva

Source: Heathrow 2017

Passenger Profiles
Gender
Residency
53

Male

53%

47

Female

47%

39

UK

39%

61

Foreign

61%

Destination Country Group
Passenger Numbers
UK
2%
Other EU
44%
Rest of Europe
15%
North America
20%
Central & South America
1%
Africa & Middle East
4%
Asia
13%
Australasia
1%
14-17
1%
18-24
16%
25-34
28%
35-44
21%
45-54
18%
55+
16%
UK Business
12%
UK Leisure
27%
Foreign Business
22%
Foreign Leisure
39%
AB
55%
C1
36%
C2
6%
DE
3%
Source: Heathrow 2017
YearMonthDepartingArriving
2016April 592,255 698,359
2016May 666,443 682,050
2016June 694,632 784,617 
2016July 876,140 797,370
2016 August 816,725 838,609
2016September 812,942 696,750
2016October 693,029 711,265
2016November 620,953 597,759
2016December 718,102 660,094
2017 January 578,890 640,699
2017 February 576,684 588,553
2017 March 691,490 693,890
TOTAL 8,198,899 8,529,401
Source: Heathrow 2017
Destinations
Terminal 2 is the home of Star Alliance airlines. With 24 Star Alliance airlines in the terminal as well as Aer Lingus, Germanwings and Icelandair. It also houses the highest concentration of flag carrier airlines at Heathrow.
Source: Heathrow 2017
Airlines
Retailers
With a choice of over 45 shops and restaurants, the retail offering at the terminal rivals that of Terminal 5, including a John Lewis department store, Heston Blumenthal’s restaurant The Perfectionists’ Cafe and airport favourites such as Harrods, Mulberry, Burberry and, of course World Duty Free. The terminal also offers the world’s first complimentary personal shopping lounge within an airport.
Source: Heathrow 2017
Landside
Airside
  • Boots
  • Caffè Nero
  • Costa Coffee
  • Excess Baggage Company
  • The Flying Chariot
  • Travelex
  • WHSmith
  • Accessorize
  • Boots
  • BOSS
  • Bottega Veneta
  • Bulgari
  • Burberry
  • Caffè Nero
  • Ca’ppuccino
  • Case Luggage
  • Cath Kidston
  • Caviar House & Prunier Seafood Bar
  • Dixons Travel
  • EAT.
  • Gucci
  • Harrods
  • Harrods – Fine Watch Room
  • John Lewis
  • Kurt Geiger
  • La Salle
  • Leon
  • London’s Pride by Fuller's
  • Montblanc
  • Mulberry
  • Paul Smith
  • Plaza Premium
  • Shoeshine Express
  • Smythson
  • Sunglass Hut
  • Ted Baker
  • The Gorgeous Kitchen
  • The Perfectionists’ Cafe
  • Thomas Pink
  • Travelex
  • WHSmith
  • Wondertree
  • World Duty Free
  • Yo Sushi
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