Heathrow Airport

Overview
Heathrow is Europe’s busiest international airport and gateway to the UK, connecting to 194 destinations worldwide in 82 countries. In 2017, the airport carried 78 million passengers and was awarded the 2017 Skytrax Global Airport’s ‘Best Airport in Western Europe’ for a third year running. In 2018, Heathrow extended their long list of achievements, by recording record passenger numbers in January, and winning the 'World's best airport shopping' award at the 2018 Skytrax World Airport Awards. With a business profile of 34%, and 70.2 million ABC1 passengers, Heathrow boasts an impressive audience of business and upmarket leisure passengers, providing an ideal environment for delivering the power of influence. Heathrow’s business travellers are financially astute – over a quarter have savings and investments of over £250,000 – and tech-savvy – 91% own a smartphone and 73% a tablet.
Sources: Heathrow 2018; JCDecaux Business Traveller 3 2015
TOTAL PASSENGERS: 78.9 million per year
DESTINATIONS: 194
DWELL TIME: 171 mins
TOP DESTINATIONS: New York (JF Kennedy), Dubai, Dublin, Amsterdam, Hong Kong
Source: Heathrow 2017
Terminals
Passenger Profiles
Gender
Residency
54

Male

54%

46

Female

46%

43

UK

43%

57

Foreign

57%

Source: Heathrow 2017
Passenger Details
Passenger Numbers
UK
6%
Other EU
34%
Rest of Europe
6%
North America
22%
Central & South America
2%
Africa & Middle East
14%
Asia
13%
Australasia
1%
14-17
1%
18-24
15%
25-34
29%
35-44
21%
45-54
18%
55+
15%
Business
33%
Leisure
67%
AB
56%
C1
34%
C2
7%
DE
3%
Source: Heathrow 2018
YearMonthPassengers
2017July 7,532,422
2017August 7,480,285
2017September 6,928,800
2017October 6,663,671
2017November 5,920,230
2017December 6,335,860
2018January 5,804,671
2018February 5,391,855
2018March 6,492,752
2018April 6,581,579
2018May 6,676,963
2018June 7,124,524
TOTAL 78,933,612

Source: Heathrow 2017

Destinations
Heathrow is the only UK airport to provide direct flights to all of the BRIC (Brazil, Russia, India, and China) nations, and only UK airport to offer direct flights to key BRIC destinations Shanghai, Mumbai and Sao Paulo. Passenger increase of emerging markets in the Middle East (+16.9%) and Asia (+3.2%) have acted as strong driver of Heathrow’s record 2016 year of 76 million people.

Source: Heathrow 2016; 2017; TRBUSINESS 2016

Airlines
Retailers
Winner of the prestigious SkyTrax World’s Best Airport for Shopping award in 2016 for the seventh year in a row, Heathrow offers an unparalleled retail experience. With more than 340 retail and catering outlets, including premium brands such as Mulberry and Gucci as well as high street favourites Zara and Cath Kidston, Heathrow truly sets the benchmark for airport retail. Heathrow has achieved its best ever quarterly “Airport service quality” passenger satisfaction scores, for services including retail areas and pop-ups. Following a year of investments in improving services at the UK hub airport, a record 84% of passengers (15.3 million) rated their Heathrow experience as either “excellent” or “very good” in last quarter of 2016. Since then, Heathrow has achieved 15 consecutive record breaking months for passenger numbers, preserving its status as the UK's busiest airport.
Source: Heathrow 2017; The Observer 2013; LuxuryDaily 2016; Duty Free News International 2017
Click here to visit the Heathrow Airport website.